Primary Skills - Must Have
- Document Collection, Client Communication, Excellent English Communication, Customer Follow-up, Documentation Verification, CRM, MS Excel
Key Skills
- Customer Service, Banking Documentation, Loan Documentation, Email Communication, Calling, Follow-up, Data Entry, CRM Management, Coordination, Problem Solving
Responsibilities
- Contact customers for required/pending documents.
- Follow up through calls, email and other communication channels.
- Verify documents before submission.
- Maintain accurate customer records.
- Update CRM regularly.
- Coordinate with internal processing teams.
- Resolve customer queries.
- Ensure documents are collected within required timelines.