Reporting To: Manager - D2C eCommerce Warehousing & Delivery Operations
Location: Luhari (Gurgaon)
Coverage North India operations, marketplaces and warehouse network
Position Summary: Drive end-to-end eCommerce marketplace operations across North India by ensuring robust warehouse execution, marketplace fulfilment performance, inventory readiness, SPF governance and cross-functional stakeholder alignment. The role is responsible for delivering operational excellence while supporting strategic initiatives such as SJIT, marketplace expansion, warehouse transitions and process automation.
Key Responsibilities
Marketplace Operations & Fulfilment
- Manage day-to-day marketplace operations across Myntra, Flipkart, Amazon and other eCommerce channels.
- Drive order fulfilment performance, seller metrics, warehouse service levels and marketplace scorecard adherence.
- Track and resolve operational escalations impacting customer experience, dispatch performance, returns, claims or marketplace health.
- Coordinate with category,
marketplace and warehouse teams to ensure business priorities are executed without operational blockage.
SJIT Program Management
- Own SJIT operational planning, inventory allocation, dispatch preparedness and execution governance.
- Coordinate with marketplace teams on allocation approvals, pending ROs, dispatch planning and STN creation.
- Monitor inventory availability, fulfilment adherence and return closure for SJIT operations.
- Support allocation model discussions and ensure alignment between marketplace requirements and PUMA operating principles.
Warehouse Operations & Network Management
- Support regional warehouse operations and ensure adherence to defined SOPs across forward, return and exception processes.
- Drive warehouse readiness, inventory movement planning, stock transfers and transition activities.
- Lead resolution of operational bottlenecks related to systems, infrastructure, NAS / video storage, WMS errors and process dep
📌 Assistant Manager (Gurugram)
🏢 Puma
📍 Gurugram