Role Overview

As the Team Lead Health & Wellness, you will lead the day-to-day operations of the Health & Wellness department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence. You will be responsible for coaching the floor team, maintaining category standards, ensuring stock accuracy and compliance, and creating a consultative shopping experience that helps customers make informed wellness choices.

Key Responsibilities

Business & Sales
- Drive daily, weekly, and monthly sales targets for the Health & Wellness department.
- Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
- Deliver personalized product recommendations based on customer needs.
- Identify opportunities to maximize category performance through upselling and cross-selling.

Team Leadership
- Lead, coach, and motivate a team of Health & Wellness Advisors.
- Conduct daily huddles, floor briefings, and performance reviews.
- Ensure team members possess robust product knowledge across supplements, nutrition,



vitamins, herbal products, fitness nutrition, and wellness solutions.
- Train new team members on Broadway standards, customer service, and product education.

Customer Experience
- Deliver a premium, consultative shopping experience.
- Resolve customer concerns professionally and efficiently.
- Build long-term customer relationships through trust, education, and personalized recommendations.
- Support wellness events, sampling activities, and in-store brand activations.

Operations & Inventory
- Ensure shelves are fully stocked, visually appealing, and compliant with Broadway merchandising standards.
- Monitor stock availability, replenishment, expiry management, and inventory accuracy.
- Coordinate with the inventory and operations teams to minimize stock loss and shrinkage.
- Maintain hygiene, storage, and safety standards for all wellness products.

Brand & Merchandising
- Execute visua

📌 Health And Wellness Team Leader (New Delhi)
🏢 Broadway
📍 New Delhi