Roles and Responsibilities :
- Own the CIO Dashboard end to end: define metrics and incident parameters (e.g. outages, degradations, downtime hours), manage the underlying data and trackers in SharePoint, and ensure accurate, timely executive reporting
Own the Root Cause Analysis (RCA) process: coordinate RCAs across teams, track actions to closure, and maintain the supporting process documentation and training
Manage Azure Devops and all maintain project overview from a reporting perspective, providing consolidated status, metrics and trend analysis for stakeholders
Manage Agile based IT sprints, including daily standups, sprint planning and retrospectives, and own all sprint reporting (velocity, quality and progress)
Ensure the delivery of changes/user stories with predictable velocity and quality
Manage communications with internal and external stakeholders
Measure results of changes implemented to confirm business value
Ownership of operational calls within ownership areas, i.e.
project management status update calls, change management, incident management
Mentor and support other personnnel in Lionbridge
Job Requirements :
Strong data analytics and reporting skills, with the ability to collect, analyze and visualize data (e.g. Excel, SharePoint, Power BI or similar) and turn it into transparent executive-level insight
Excellent judgement and decision-making skills, with the ability to prioritize, weigh trade-offs and make sound decisions independently
Experience with incident management and Root Cause Analysis (RCA) processes
Excellent project management and communication skills, including Executive level reporting
Self-starter with experience leading small teams and motivating others to perform
ITIL 4 certifications best practice approach
PMP / Agile project management / ScrumMaster certification is a plus