Job Description – Executive / Senior Executive – LCC Operations

Job Title - Executive / Senior Executive – LCC Operations

Department - LCC (Low-Cost Carrier)

Location – Gurugram, Haryana

Job Summary

We are looking for experienced and motivated Executive / Senior Executive – LCC Operations to join our LCC team in Gurgaon. The ideal candidate should have hands-on experience in managing end-to-end ticketing operations for Low-Cost Carriers (LCCs), including ticket issuance, reissuance, cancellations, modifications, and ancillary services. The candidate should possess solid customer service skills and be capable of working efficiently in a fast-paced travel environment.

Key Responsibilities
- Handle end-to-end LCC booking operations, including ticket issuance, reissuance, cancellations, modifications, and ancillary services.
- Process fare recalculations, refunds (where applicable), and booking amendments as per airline policies.
- Manage ancillary services such as seat selection, baggage, meals, special service requests (SSR), and other value-added services.




- Work efficiently on B2B travel portals and airline websites for booking and servicing requests.
- Ensure compliance with airline fare rules, policies, and standard operating procedures.
- Provide prompt and professional support to customers for booking-related queries and requests.
- Coordinate with internal departments and airline support teams to resolve operational issues.
- Maintain high levels of accuracy, productivity, and service quality while meeting defined turnaround times.
- Keep updated with airline policies, fare rules, and operational changes.

Experience
- 1–3 years of experience in airline ticketing, preferably handling Low-Cost Carriers (LCCs).
- Experience with domestic and international LCC operations will be an added advantage.

Technical Skills
- Experience working on B2B travel portals and airline booking systems.
- Good understanding of LCC booking processes, fare rules, ticket modif

📌 Executive / Senior Executive – Low-Cost Carrier (LCC) Operations (Gurugram)
🏢 AIRIQ B2B ONLINE
📍 Gurugram