This is Ruknaaz Patel from ALOIS Solutions. We have an excellent job opportunity for the position of IT Service Desk / Technical Support with our end client for Hyderabad location .
Required - Exp 1 year to 6 Year
Education Any Graduation
Location : Hyderabad
Shift: 24x7 Rotational Shifts, 5 Days work from Office only
Interview Mode: Face to Face on 22nd Aug'26 (Only Hyderabad )
Candidates based in Hyderabad who are willing to relocate to Bangalore or Chennai may also be considered
Key Skills & Requirements:
- Proven experience in voice-based (International Voice Support) Service Desk support
- Willingness to work in a call support workplace
- Proficiency in ticketing tools (preferably ServiceNow)
- Strong troubleshooting skills for Outlook, VPN, Citrix, and VDI-related issues
- Advanced knowledge of MS Office and Office 365 suite
Roles & Responsibilities:
- Efficiently manage escalated calls from the L1 support team
- Resolve incidents within defined SLAs for volume and turnaround time
- Handle a high volume of inbound user calls (approx. 90% of daily tasks)
- Document and manage incidents and service requests using the Incident Management System
- Respond to user queries via phone, email, instant messaging, and ticketing platforms
- Assign tickets to appropriate support teams and ensure timely follow-up until resolution
- Diagnoses and resolve technical issues through user interaction, log analysis, and research
- Provide Level 1 remote desktop support and execute tasks as per SOPs
- Perform user account management and escalate complex issues to specialized support teams
- Evaluate, analyze, and configure PC-based software applications (e.g., word processors, spreadsheets, email clients, etc.)
- Troubleshoot client-side software and basic network connectivity issues
- Prioritize and address customer complaints and technical problems effectively
- May assist in user/operator training or contribute to documentation of
📌 Walk-in || IT Service Desk Analyst (Hyderabad)
🏢 ALOIS Solutions
📍 Hyderabad
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