We are looking for a agile and result-oriented Telesales Team Leader to manage and guide a team of telesales executives. The candidate will be responsible for driving sales performance, achieving targets, coaching team members, and ensuring high customer satisfaction.
Key Responsibilities
* Lead and manage a team of telesales executives.
* Monitor daily calling activities and sales performance.
* Achieve team sales targets.
* Train, motivate, and mentor team members.
* Handle escalations and resolve customer concerns effectively.
* Maintain call quality and ensure process compliance.
* Conduct performance reviews and feedback sessions.
* Improve conversion rates through sales strategies and team support.
Required Skills
- Solid communication and leadership skills.
- Experience in telesales, inside sales, or customer handling.
- Target-driven and performance-oriented mindset.
- Good knowledge of CRM tools and MS Excel.
- Ability to manage pressure and handle team targets.
- Strong problem-solving and people management skills.
Eligibility
- Graduation in any discipline(Mandate)
- 1+ years of experience as a sales Team Lead(On paper)***
- Prior team handling experience preferred***.
📌 Team Leader (Hyderabad)
🏢 Essencea Infoserv
📍 Hyderabad
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