? Work Schedule: 6 Days Working | Rotational Week Off
? Position: Trainer – BPO
About the RoleMervice Infotech is looking for an experienced and enthusiastic BPO Trainer to join our Learning & Development team. The ideal candidate will be responsible for delivering impactful training programs, improving employee performance, and ensuring new and existing employees meet the required process and quality standards.
- Key Responsibilities:
- Conduct New Hire Training (NHT) and refresher training programs for BPO employees.
- Deliver engaging training sessions on process, product, communication, soft skills, and customer handling.
- Develop and update training materials, presentations, assessments, and knowledge resources.
- Conduct TNI/TNA to identify employee training requirements.
- Evaluate trainees through tests, assessments, mock calls, and practical exercises.
- Track and report trainee performance, attendance, and training effectiveness.
- Provide coaching and feedback to employees to improve performance.
- Work closely with Operations and Quality teams to identify performance gaps.
- Conduct refresher and remedial training based on quality and operational requirements.
- Maintain accurate training MIS and share regular training reports with management.
- Ensure training content and delivery are aligned with client and process requirements.
- Support continuous improvement initiatives within the training function.
- Required Skills & QualificationsGraduate in any discipline.
- 1+ years of experience as a BPO Trainer preferred.
- Strong communication and presentation skills.
- Good knowledge of BPO processes, training methodologies, and quality parameters.
- Strong command of English, both written and verbal.
- Excellent classroom management and facilitation skills.
- Good knowledge of MS Office / PowerPoint / Excel.
- Ability to handle multiple training batches and work in a fast-paced environment.
- Strong analytical, coaching, and interpersonal skills.
Preferred ExperienceCandidates with experience in International BPO / Voice / Blended processes will be preferred.
- What We Offer? CTC up to ₹35,000 per month
- Professional and growth-oriented work setting
- Prospect to work with a dynamic BPO team
- Career growth opportunities in Training & Quality / L&D;