We are looking for a Customer Support Executive who can handle customer queries efficiently through calls, emails, and chat, ensuring a positive customer experience and timely issue resolution.
Key Responsibilities
Handle inbound/outbound customer calls, emails, and chats
Resolve customer queries and complaints professionally
Maintain accurate records in CRM systems
Follow standard scripts and escalation processes
Coordinate with internal teams for issue resolution
Ensure customer satisfaction and service quality standards
Required Skills & Qualifications
Strong communication skills (English & Hindi preferred)
Basic computer knowledge (MS Office, CRM tools)
Customer-focused and problem-solving mindset
Ability to handle pressure and multitasking
Minimum qualification: 12th Pass
Preferred Skills (Good to Have)
Prior experience in BPO / Customer Support
Knowledge of chat or email support
Regional language proficiency
What We Offer
Competitive salary + performance incentives
Training & growth opportunities opportunities
Supportive team environment
Job Type: Full-time
Work Location: In person
📌 Customer Support Executive (Ahmedabad)
🏢 Shark Cybertech
📍 Ahmedabad
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