A Customer Support Executive is responsible for assisting customers by addressing their inquiries, resolving complaints, and providing accurate information about products or services. The role focuses on ensuring customer satisfaction through skilled, timely, and effective communication.
Key Responsibilities:
Respond to customer queries via phone, email, chat, or in person.
Resolve customer complaints and provide appropriate solutions.
Maintain detailed records of customer interactions and transactions.
Escalate complex issues to the relevant departments when necessary.
Follow up with customers to ensure their issues are resolved.
Provide product or service information and guide customers on usage.
Meet performance targets for response time, resolution, and customer satisfaction.
Maintain a positive, empathetic, and professional attitude during all customer interactions.
📌 Customer Support Executive (Delhi)
🏢 Sarvottam Polyplast
📍 Delhi
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