MobiKwik is looking for an Associate Director – HR Operations to own and scale the entire HR operations backbone of the organization – from policy and systems to compliance, rewards, analytics and Board-level people reporting. This is a high-visibility role for a builder who can bring structure, automation and rigour to end-to-end HR processes across a listed, rapid-moving fintech, while partnering closely with senior leadership.
Key Responsibilities
HR Policies & Process Governance
- Own the design, review and periodic refresh of HR policies across the employee lifecycle, ensuring alignment with business needs, statutory requirements and industry best practice.
- Drive consistent policy interpretation and application across functions; act as the escalation point for complex policy matters.
HRMS
- Own the HRMS (Darwinbox) roadmap – configuration, workflow automation, integrations and adoption across the employee lifecycle.
- Partner with IT/vendors to continuously improve system capability, data integrity and user experience for employees and managers.
HR Compliance
- Own HR compliance including POSH (Internal Committee governance, case management and closures), Maternity Benefit Act and other applicable HR-related statutory and policy compliances.
- Own the BGV framework – vendor management, turnaround times, adverse-finding protocols and audit trail.
Audits
- Lead internal and external HR audits (statutory and regulatory audits, process and compliance audits); own audit readiness, documentation and closure of findings.
- Institutionalize controls and checklists to keep the function perpetually audit-ready.
Employee Lifecycle – Preboarding to Exit
- Own end-to-end process design and execution across preboarding, onboarding, transfers, performance cycles, grievance handling, and exit/offboarding.
- Drive process efficiency, TAT reduction and employee experience improvements at every lifecycle touchpoint.