The utmost role and responsibility of an Online reputation executive/manager/Intern is to create and maintain a favourable brand image of the company and its products. He/she oversees every social media account of the company’s brands and monitors how the brands are engaging with the audience. ORM also handles negative publicity even on review and rating websites.

Put Forth Company’s Best Image:

A company’s reputation depends on how its customers, employees and investors view it. One tweet, one Facebook post, and even one review can influence these factors for better or worse.

ORM should put forth an image that conveys the message that the company values customer responses. This is achieved by always making sure you reply to the reviews, queries or complaints that the customer may have.

Build Trust and Brand Loyalty
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Customers research about the company before making a purchasing decision and a lack of response to negative comments or reviews can make them hesitant to make a positive decision.



A reputation executive/manager has to deal with such problems and help neutralize any bad reviews or comments.

Showing your customers that you will improve or act upon the problems is a great way to boost your reputation. When your business understands and adopts the needs of a customer, they feel that they are an important component of your business. This can help build brand loyalty and ultimately raise revenues.

Manage During a Crisis
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A reputation executive/manager has to help cope with scrutiny by business communities, regulators and corporate governance teams. This can be done by implementing positive reputation management practices.

The internet is a difficult place to survive the competition. Any person wanting to damage a company’s reputation will find very few obstacles in their way. ORM is required to minimise the damage in case of any future crisis.

Expectations from a candidate applying for ORM profile:

• Social Listening

• Social CRM

• Regularly produc

📌 Sr ORM Executive (Gurugram)
🏢 realme India
📍 Gurugram