Role & responsibilities:
- Will be responsible for overall system and infrastructure availability (including data, voice and video) to all end-users and for timely escalation to central team.
- Ensure usage and governance of various systems like IT Helpdesk, Asset management, Service Portal in view of ITIL framework-based processes.
- Responsible for managing outsourced IT support Team and ensuring service delivery and SLA are complied with.
- To provide technical support, guidance and supervision to local IT Support team and to ensuring required service levels are met.
- Ensure proper IT asset management, maintenance of IT inventory, life cycle management and related documentation.
- Ensures that systems, processes, and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
- To work in coordination with central IT to establish standards and best practices for managing internal infrastructure,



including network, access rights, desktops, internal applications.
- IT solutions like NextGen Antivirus, Endpoint Detection and Response (EDR), Data leak protection (DLP), Unified Endpoint Management / Mobile Device Management (UEM/MDM)
- Office 365 Management
- Video Surveillance (CCTV) implementation and maintenance, VMS administration and support
- Audio/Video setup – implementation and maintenance
- Catering to IT Infrastructure related requirements like - Data, Voice, AV, CCTV requirements at existing or upcoming offices.
- Will be responsible for ensuring required documentation and audit related requirements pertaining to ISMS, IMS, BSC audits
- Maintain documentation and process control related to IT audits.
- E-waste management

📌 IT Infrastructure (Ahmedabad)
🏢 Torrent Power
📍 Ahmedabad