Step into the role of a Vice President- Operations Leader. At Barclays, we’re more than a bank we’re a force for progress and help craft creative solutions. You will be running an operations unit within BGSC, across cities and sites, managing process performance in line with agreed SLA and targets. You will be driving a culture of continuous improvement and maintaining effective working relationships with key stakeholders within BGSC and related customer business areas.
To be successful as a Vice President- Operations Leader, you should have experience with:
- Familiar with MS Office and able to use the desktop computer, Proficient in using various communications channels. Graduate in any discipline.
- Preferably a MBA/ PGDBM from a reputed institute 9–14 years of work experience with at least at a senior managerial level of leading large teams across multiple processes.
- Should have exposure on Customer Service.
Experience with leading Financial Services BPOs/Large BPO setup is desirable.
- Excellent track record during past work experience; Stability in previous roles.
- Should be flexible for any shifts and work on Indian holidays.
Some other highly valued skills may include:
- Should be well versed with Quality, Lean, Six Sigma methodology.
- Should know about RPA and hands on experience on leading robotic projects.
- Familiarity with BUK Operations and aligned functions under its remit.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in our Chennai office.
Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
- Provis
📌 Vice President- Operations Leader (Chennai)
🏢 Barclays
📍 Chennai
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