Job Summary

The Patient Coordinator is responsible for coordinating patient visits, appointments, consultations, investigations, treatments, billing, and follow-ups. The role requires good communication skills and the ability to provide excellent patient support throughout their treatment journey.

Key Responsibilities
- Welcome and assist patients and their attendants in a professional and courteous manner.
- Schedule and coordinate patient appointments, consultations, scans, procedures, and follow-up visits.
- Explain the treatment process, appointment schedules, and required investigations to patients.
- Coordinate with doctors, nurses, embryologists, lab, pharmacy, billing, and other departments.
- Ensure patient registration and case records are completed accurately.
- Follow up with patients regarding appointments, investigations, treatment schedules, and review visits.
- Maintain accurate patient records and ensure proper documentation.
- Assist patients with billing, payment, package details, and required approvals.
- Coordinate patient flow and minimize waiting time.




- Handle patient queries and complaints professionally and escalate issues when required.
- Maintain confidentiality of patient information and medical records.
- Make follow-up calls and maintain patient communication through phone/WhatsApp as per hospital policy.
- Support patient counselling and ensure that patients understand the next steps in their treatment.
- Coordinate with the pharmacy and laboratory whenever required.
- Prepare daily/weekly patient follow-up reports and other administrative reports.
- Ensure compliance with hospital policies, SOPs, and patient-care standards.
- Provide a positive and supportive experience to patients throughout their treatment.

Required Skills
- Valuable communication skills in English and Tamil.
- Good interpersonal and patient-handling skills.
- Basic computer knowledge, including MS Office/Excel.
- Good coordination and organizational skills.
- Abili

📌 Patient Coordinator (Vellore)
🏢 Dr Aravinds IVF Hospital
📍 Vellore