SUMMARY

Job Summary:

Manage and develop teams of individual contributors and managers in roles with moderate work complexity in Commercial Mortgage Servicing area. Work with Senior management to develop and execute business strategies. The incumbent should have hands on experience, in managing Cash processes, Construction draws, Reserves disbursement and Payoffs. The Leader must ensure procedures and controls are adhered to mitigate risk, Key targets are met, work distribution is effective, talent management, transformation activities and more.

Responsibilities:
- Identify and recommend opportunities for process improvement and risk control development within the operations functional area.
- Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
- Engage stakeholders and internal partners associated within the Operations area
- Oversee and guide a team of loan servicing professionals, ensuring they meet performance targets and SLAs.




- Ensure compliance with internal policies and external regulations, ensuring accuracy and timely execution of all loan servicing activities
- Identify and resolve any exceptions or issues related to loan servicing, ensuring smooth operations.
- Generate daily, weekly, or monthly reports on Team performance and key metrics, as well as provide data for ad-hoc requests.
- Collaborate with other departments to optimize the process.
- Mentor and guide talent development of direct reports and assist in hiring talent
- Collaborate and influence all levels of professionals.
- Provide Quality customer service to internal and external customers.
- Establish performance standards, evaluate performance and train and coach staff.
- Make day to day supervisory or Tactical decisions related to the process.
- Providing Timely Feedback to the Team, Coaching and Mentorship.
- Ensuring Transparent performance evaluation of the Team members.
- Ensurin

📌 Executive Director Business Operations (Hyderabad)
🏢 Embarkgcc Services
📍 Hyderabad