Our client is a US MNC and they are hiring for their contact Centre to be based out of Mumbai.

Job Details
- Position: Customer Care Representative
- Location: Mumbai (Chandivali, Andheri East)

Please find the key responsibilities for the role below:

Job Responsibilities:
- Responsible for completing assigned processes and tasks within the defined timelines.
- Ensure all work is accurate, complete, and compliant with company policies and relevant regulatory standards.
- Review transactions and identify any errors, discrepancies, or anomalies.
- Resolve routine issues by following established processes, guidelines, and procedures.
- Escalate complex or unresolved issues to senior team members when required.
- Maintain high quality and productivity while meeting daily performance targets.




- Collaborate with team members to ensure smooth workflow and timely completion of tasks.
- Adhere to internal controls, process documentation, and compliance requirements at all times.

Job Requirements :
- 0-5 years of experience in an International BPO environment handling Non Voice processes (Chat/Email).
- Strong understanding of International Chat Processes and US Processes.
- Proficiency in Blended Process operations is essential

Job Requirements :
- 0-5 years of experience in an International BPO environment handling Non Voice processes (Chat/Email).
- Robust understanding of International Chat Processes and US Processes.
- Proficiency in Blended Process operations is essential.

📌 Customer Care Representative (Mumbai)
🏢 HRassistance India Consultancy
📍 Mumbai