We are looking for a dedicated and detail-oriented CCTV Monitoring / Call Assistant to monitor branch operations through CCTV and conduct customer feedback calls to ensure excellent service quality. The ideal candidate should have valuable communication skills, basic computer knowledge, and the ability to identify and report operational issues.

Key Responsibilities
- Monitor CCTV footage of all branch operations.
- Ensure employees follow company SOPs and service standards.
- Prepare daily observation and incident reports.
- Make customer feedback calls after service completion.
- Record customer feedback accurately in the CRM/Excel.
- Escalate customer complaints and operational issues to the concerned department.
- Verify customer satisfaction and service quality.
- Coordinate with branch managers regarding observations and follow-ups.
- Maintain confidentiality of CCTV footage and customer information.

Pay: ₹8,000.00 - ₹13,000.00 per month

Work Location: In person

📌 CCTV Monitoring (Kochi)
🏢 Norona Tech
📍 Kochi