Roles and Responsibility
- Provide technical support and troubleshooting for SAAS backup solutions.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain documentation of technical procedures and solutions.
- Analyze and resolve technical problems efficiently.
- Communicate effectively with customers and internal stakeholders.
- Stay updated with new technologies and industry trends.
Job Requirements
- Robust understanding of SAAS backup solutions and technical support principles.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and interpersonal skills.
- Experience with technical documentation and collaboration tools.
- Familiarity with industry-standard protocols and technologies.
- Commvault Cloud: Backup & Recovery, Cloud Replication, Disaster Recovery, Endpoint Protection, VM Protection, SaaS Protection, Dynamics 365 Protection, Security & Threat Analysis
- Microsoft 365: Exchange Online, SharePoint, OneDrive for Business