COCOA CAFE IS LOOKING FOR AN EXPERIENCED AND ENERGETIC RESTAURANT CAPTAIN WHO IS EXCELLENT AT GUEST INTERACTION, MENU RECOMMENDATIONS & UPSELLING
THE IDEAL CANDIDATE SHOULD BE CONFIDENT IN APPROACHING GUESTS, UNDERSTANDING THEIR PREFERANCES AND RECOMMENDING THE RIGHT FOOD, DESSERTS & BEVARAGES AND ADD ONS TO ENHANCE BIOTH THE GUEST EXPERIENCE AND AVERAGE BILL VALUE
KEY RESPONSIBILITIES
- WELCOME GUEST & PROVIDE EXCELLENT TABLE SERVICE
- TAKE ORDERS ACCURATELY & COORDINATE WITH KITCHEN & SERVICE TEAM
- EXPLAIN MENU ITEMS CONFIDENTLY & MAKE SUITABLE RECOMMENDATIONS
- ACTIVELY UPSELL FOOD, BEVARAGES & PREMIUM MENU ITEMS
- SUGGEST COMBINATIONS AND ADD ONS WITHOUT BEING PUSHY
- BUILD GOOD RELATIONSHIP WITH REGULAR CUSTOMERS
- HANDLE GUEST QUERIES & COMPLAINTS PROFESSIONALLY
- ENSURE TABLES & SERVICE AREAS ARE PROPERLY MAINTAINED
- COORDINATE WITH WAITERS & KITCHEN TEAM FOR SMOOTH SERVICE
- HELP ACHEIVE DAILY & MONTHLY TARGETS
- MAINTAIN HIGH STANDARDS OF GROOMING HYGIENE AND HOSPITALITY