Role
- Maintain high standards of customer satisfaction through effective communication and service delivery.
- Experience in quality management systems and customer-facing operations is preferred.
- Adhere to all TÜV SÜD processes, policies, procedures, and operational guidelines.
- Support implementation and maintenance of 5S and Lean practices across operational activities.
- Deliver services to customers in accordance with agreed contractual requirements and service commitments.
- Receive, analyze, and address customer feedback to enhance service quality.
- Communicate with customers to clarify service scope, technical requirements, and operational expectations.
- Record customer complaints, concerns, and queries and coordinate with relevant departments for timely resolution.
- Ensure timely closure of all customer queries and service requests.

Competencies




- Customer relationship management
- Process and quality compliance
- Communication and coordination skills
- Problem-solving and analytical thinking
- Attention to detail
- Time management and prioritization
- Continuous improvement mindset
- Knowledge of laboratory and operational workflows

Area of Deployment
- Customer Service Operations
- Sales Support and Customer Relationship Management
- Customer satisfaction and feedback scores

Work Area: Others

Country/Region: India

Job Location: Gurugram

Working Model : Onsite

Employment Type: Full time / regular

Company: TUV SUD South Asia Pvt. Ltd.

Org Unit Code: CS-G

Requisition ID: 6165

📌 Executive - Customer service (Gurugram)
🏢 TUV SUD
📍 Gurugram