Customer Support Associate – Non Voice (Good communication (Read / Write)

Flexwork

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About Our Client
Our client is a Boston, USA-based multinational organization specializing in IT, BPO, KPO, and LPO outsourcing services. With a strong global presence, the company delivers exceptional customer experiences through operational excellence, process optimization, and technology-driven solutions.

Experience:
Freshers / 0–1 Year / 2024,2025,2026 Passedout can be considered)

Qualification:
Any Degree

Backlogs:
Candidates with backlogs may also be considered based on the selection process.

Process:
Non-Voice – Email & Chat Support

Location:
Chennai

Shift:
Night Rotaional shift

Employment Type:




3-6 months Probation then Full time (based on performance)

About The Role
We are looking for customer-focused individuals to join our international customer support team. The role involves assisting customers through
email and live chat
, understanding their concerns and providing appropriate solutions.

Key Responsibilities
- Handle customer queries through email and chat.
- Understand customer concerns and provide accurate responses.
- Follow standard processes and escalation procedures.
- Maintain skilled communication with customers.
- Update customer interactions and case details in internal systems.
- Work toward customer satisfaction and service quality targets.

Requirements
- Any graduate / diploma qualification.
- Good written and verbal English communication.
- Basic computer knowledge.
- Good typing and documentation skills.
- Willingness to work in UK/US shifts -Rotational Shift
- Freshers are wel

📌 Customer Support Associate – Freshers | Any Degree (Chennai)
🏢 TechGlora Integrated IT Services
📍 Chennai