Quality Analyst Jobs in Bangalore | BPO Quality Assurance Quality Analyst - Hair Care and Customer Experience - Bangalore, India
Are you looking for Quality Analyst jobs in Bangalore, Quality Assurance jobs in Bangalore, Contact Center QA jobs, or customer experience quality roles with a growing organization Fusion CX is hiring a Quality Analyst to support quality assurance initiatives for a customer-focused chat support program.
This prospect is ideal for professionals with experience in quality auditing, process compliance, customer experience improvement, and quality management within contact center environments. If you are passionate about maintaining quality standards, driving process improvements, and helping teams deliver exceptional customer experiences, this role offers an excellent opportunity to grow your career in Quality Assurance.
Role Overview
As a Quality Analyst, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions across chat and contact center operations. You will conduct audits,
provide actionable feedback, identify improvement opportunities, and support quality initiatives that enhance customer experience and operational performance.
You will work closely with Operations, Training, and Quality teams to ensure adherence to company standards, process guidelines, and quality benchmarks.
Key Responsibilities
Quality Monitoring Auditing
- Ensure adherence to company processes and investigate recommended process requirements.
- Conduct sample audits (transactional audits) across all communication channels used within the contact center.
- Perform interaction and case audits to evaluate overall process adherence and quality standards.
- Conduct a minimum of 10 audits per consultant per month as mandated by the Quality function.
- Provide detailed and constructive feedback for all completed audits.
Quality Improvement Process Excellence
- Analyze audit findings and identify opportunit