Role & responsibilities

Key Responsibilities
- Welcome, identify & address needs of the patients.
- Assess if patient needs movement support (Wheelchair/ trolley) etc.
- Help patients in registering/ escort the patients to service areas.
- Manage key customers VIPS/ Govt. Officials/ Police/ Media etc.
- Be well acquainted with policies and procedures of the organization. 6. Listen carefully to patient queries & deal with them as per organizational procedure.
- Help patients organize documents/ files and maintain confidentiality.
- Service alongside patients instead of directing them to various counters & be their point of contact throughout their stay in the hospital.
- Coordinate constantly between departments like radiology, lab, pharmacy, billing, discharge etc. for the patients.




- Identify available options for resolving a patient service problem.
- Follow up with patient and/or with staff till the query is resolved.
- Create awareness of NH's services & customer initiatives.
- Collect feedback from patients & escalate report to customer care supervisor for taking corrective measures.
- Recognize repeated problems & alert the appropriate authorities.
- All other work assigned by management / HOD time to time.

Preferred candidate profile

Minimum 1 Year Experience in Healthcare or Hospital

Any Graduate

📌 Walkin-Front office (New Delhi)
🏢 Narayana Health (NH)
📍 New Delhi