Job Description Telecaller / Front Office Executive
Organization: Sri Ram Hospitals – Orthopaedics
Position: Telecaller / Front Office Executive
Gender: Female
Experience: 0–1 year
Employment Type: Full-Time
Location: Hyderabad
About Sri Ram Hospitals – Orthopaedics
Sri Ram Hospitals – Orthopaedics is committed to providing quality, patient-focused orthopaedic care with professional service and a welcoming environment for patients and their families.
Job Summary
We are looking for a female Telecaller / Front Office Executive who will be responsible for handling patient calls, appointments, front-office coordination, and patient communication. The ideal candidate should have excellent communication skills, a pleasant personality, and a patient-friendly approach.
Key Responsibilities
Telecalling & Patient Coordination
- Handle incoming and outgoing patient calls professionally.
- Respond to patient enquiries regarding consultations, appointments, doctors, timings, and hospital services.
- Make follow-up calls to patients regarding appointments, consultations, and treatment.
- Coordinate appointment bookings, confirmations, rescheduling, and cancellations.
- Maintain proper records of patient calls and follow-ups.
- Communicate with patients courteously and provide accurate information.
Front Office Responsibilities
- Greet and assist patients and attendants visiting the hospital.
- Manage patient registration and basic front-desk activities.
- Coordinate with doctors, nursing staff, billing, and other departments.
- Guide patients to the appropriate department/doctor.
- Maintain patient-related records and ensure accurate data entry.
- Handle front-office queries and resolve routine patient concerns professionally.
- Ensure the reception area is organized and patient-friendly.
Required Skills
- Excellent verbal communication skills in English and Telugu.
- Hindi communication will be an added advantage.
- Positive interpersonal and customer-service skills.
- Plea