The Assistant Facility Manager (AFM) will support the Facility Manager in delivering integrated facility management services across the IBM account. This role is ideal for a motivated FM skilled looking to grow in a structured, client-facing environment. The AFM will assist in managing day-to-day hard and soft services operations, monitoring SLA/KPI performance, coordinating vendors, and supporting team supervision - ensuring IBMs workplace standards are consistently met.

Key Responsibilities

Hard Services Support
- Assist in overseeing MEP (Mechanical, Electrical Plumbing) systems, HVAC, fire safety, and BMS operations under the guidance of the Facility Manager
- Support the execution and tracking of planned preventive maintenance (PPM) schedules and corrective maintenance works
- Coordinate with engineering staff and technical vendors to ensure timely resolution of maintenance requests
- Conduct routine building inspections and log findings in the CAFM/CMMS system
- Assist in maintaining compliance with statutory regulations, health safety requirements,



and IBM-specific technical standards

Soft Services Support
- Coordinate day-to-day delivery of housekeeping, security, front-of-house, pantry, landscaping, pest control, and waste management services
- Monitor vendor attendance, performance, and service quality; escalate issues to the Facility Manager as required
- Conduct regular soft services audits and maintain records of findings and corrective actions
- Ensure IBMs workplace hygiene, presentation, and hospitality standards are upheld at all times

SLA Performance Monitoring
- Track open and closed work orders in the CAFM/CMMS system; ensure timely closure within agreed SLA timelines
- Assist in compiling data for monthly management reports (MMRs), KPI dashboards, and performance trackers
- Flag SLA breaches or near-misses to the Facility Manager and support root cause analysis
- Support the implementation of continuous improvement initiatives identifie

📌 Assistant facilities manager (Mysuru)
🏢 Jones Lang LaSalle (JLL)
📍 Mysuru