Job Summary

As a Level 2 EUC Engineer within Technology Services Delivery Group (TSG), you will be responsible for managing the banks managed endpoint devices throughout their typical lifecycle, from initial deployment to eventual retirement. You will manage the endpoint devices with main objectives of securing access to the devices, as well as security of the applications and data running on the devices to provide reliable endpoint device usage and consistent user experiences, across work-in-office and remote access scenarios. The successful candidate will have solid technical know-how to deploy, maintain and troubleshoot issues of endpoint devices to achieve high level of user satisfaction and productivity.

Qualifications

Relevant tertiary qualifications, preferably in Information and Communications Technology fields

Responsibilities
- Troubleshoot and resolve escalated issues from Level 1 support, including hardware failures, software issues, and network configuration problems on client computing endpoint devices




- Perform root cause analysis and implement long term remediation fixes to problems
- Manage and resolve incident tickets within defined SLA timelines, as well as document issue resolution steps and maintain accurate records for future reference
- Provide support for client computing endpoint environments, mobile devices, printers, and enterprise applications
- Assist with deployment, configuration, and maintenance of client computing systems
- Manage and support client computing endpoint devices including desktops, laptops and mobile devices using enterprise endpoint management software (e.g. Microsoft Intune)
- Configure and enforce compliance, conditional access, security policies, application packaging and deployment
- Maintain inventory of hardware and software assets across all managed endpoints, including standalone devices ensuring installed applications are on latest version
- Track and manage software license consumption to ensure capacity

📌 End User Computing Engineer (Chennai)
🏢 Intuitive Apps
📍 Chennai