Job Title: Customs Brokerage Coordinator US Operations
Location: Gurgaon, Haryana
Department: Customs Brokerage (CHB)
Employment Type: Full-Time, Regular
Work Schedule: Monday to Friday
Shift Timing: 8:30 PM 5:30 AM IST
Reports To: Customs Brokerage Manager
Job Description
We are looking for a Customs Brokerage Coordinator to support our US Customs Brokerage operations. The role involves managing documentation, coordinating with clients and internal teams, supporting customs entry-related activities, and ensuring timely updates on shipment/entry status.
This is a US-facing role, therefore excellent English communication skills both written and verbal are essential.
The position is suitable for candidates who are detail-oriented, organized, customer-focused and willing to learn the US Customs Brokerage process.
Industry experience is preferred but not mandatory for the right candidate with strong communication skills and a learning attitude.
Key Responsibilities
- Manage and coordinate customs brokerage documentation for client shipments.
- Support the preparation and filing of ancillary declarations and customs-related documentation.
- Review documents carefully and identify missing information or discrepancies.
- Keep clients updated regarding the status of their customs entries.
- Respond to client queries professionally and within defined timelines.
- Coordinate with internal teams and relevant stakeholders to ensure smooth processing.
- Maintain accurate records and documentation related to customs entries.
- Follow established processes, compliance requirements and service standards.
- Ensure that
- Develop an understanding of US Customs Brokerage processes and requirements through on-the-job learning and training.
Candidate Profile
We are looking for someone who has:
- Excellent English communication skills mandatory.
- Strong written and verbal communication.
- Good customer service and interpersonal skills.
- Robust attention to detail and accuracy.