Role & responsibilities :
- Appointment Coordination Coordinate daily appointments between pet parents and veterinarians and manage rescheduling/delays.
- CRM Management Maintain accurate records of appointments, pet details, payments, visits, and customer information.
- Pet Parent Communication Handle calls and WhatsApp communication with pet parents and resolve basic queries.
- Vet Coordination Share appointment details with veterinarians and ensure smooth execution of every visit.
- Inventory Management Track medicines, consumables, and other operational supplies and coordinate replenishment.
- Feedback & Reviews – Follow up with pet parents after visits, collect feedback/reviews, and escalate service issues when required.

What we are looking for:

We are looking for someone who is highly organized, proactive, responsible,



and comfortable taking ownership of day-to-day operations.

The ideal candidate should not need to be reminded about every task. They should be able to look at the day's appointments, identify what needs to be done, coordinate with the relevant people, update the CRM, and ensure that nothing falls through the cracks.

Why Join Sniffi?
- Work with an early-stage pet healthcare startup.
- Opportunity to take ownership of an significant operational function.
- Work directly with the founding team.
- Opportunity to grow into an Operations Manager / Customer Success role as Sniffi scales.
- Be part of building a better at-home healthcare experience for pets and their parents.

📌 Operations Executive (Pune)
🏢 Sniffi Tech
📍 Pune