Hiring: Lead UX/UI Design | Mumbai

We are looking for an experienced Lead – UX/UI Design to drive the design vision for a high-growth Direct-to-Consumer (D2C) digital business.

This is a strategic leadership prospect for a UX/UI professional who can build AI-first, customer-centric digital experiences across web, mobile, WhatsApp and conversational AI platforms.

Location

Mumbai

Experience

10–14 Years in UX/UI Design, Product Design, Service Design, Digital Experience or Human-Centred Design

Key Responsibilities
- Define and own the UX/UI vision and experience strategy across web, mobile, WhatsApp, conversational AI and emerging digital channels.
- Own end-to-end customer journeys covering product discovery, comparison, quote generation, proposal submission, payment, onboarding, servicing, renewals and retention.
- Lead AI-first experience design, including intelligent assistance, recommendation engines, guided-selling journeys and AI-powered customer interactions.
- Design conversational experiences across WhatsApp, chatbots and AI conversational channels.




- Drive conversion optimisation, customer engagement and reduction of journey abandonment through data-driven design.
- Build and govern scalable enterprise design systems, including visual language, interaction standards, accessibility and reusable components.
- Lead user research, usability testing, journey mapping, behavioural analytics, A/B testing and experimentation.
- Work closely with Product, Technology, Data, Marketing, Sales, Operations and senior leadership teams.
- Translate business objectives into intuitive, trustworthy and high-conversion digital experiences.

What We’re Looking For
- 10–14 years of experience in UX/UI, Product Design, Service Design or Digital Experience.
- Experience leading complex digital customer journeys in Financial Services, FinTech, InsurTech, Insurance, Healthcare, E-commerce, Travel Tech or other consumer digital businesses.
- Strong experience in AI-powered ex

📌 Lead UX UI Design (Mumbai)
🏢 Seven N Half
📍 Mumbai