L1 IT Support

Gurgaon

Full-Time

Responsibilities:

● Address user tickets regarding hardware, software , Applications and networking

● Install, upgrade, support and troubleshoot Windows, Microsoft office products and any other authorized desktop applications

● Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

● Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or

notebooks that has authorized access to the network

● Knowledge of network and anti-virus programs

● Ability to perform on-site & remote troubleshooting and provide clear instructions

● Address & Resolve user tickets raised via email , Phone , Ticket System , Whats app ,any Authentic Channel.

● Walk users through applications sessions , Queries , training & resolution

● Interact with End User, understand Query , resolve , escalate , if required.

● Guide users with easy, step-by-step instructions





● Conduct remote troubleshooting

● Test alternative pathways until the resolution of an issue

● Record technical issues and solution

● Direct unresolved issues to the next level of support personnel

● Follow up with users on Tickets and get them resolved within TAT.

● Report users’ feedback

● Help create technical documentation and manuals

● Supervising the administration of systems to ensure availability of services to authorized users.

● Basic Knowledge of Software Languages and Database.

● Proven work experience as an Application support Engineer or similar role.

● Excellent problem-solving and multitasking skills

● Customer-oriented attitude

● Flexible to support 'round-the-clock' operations

● Flexibility to some travelling

● Ability to communicate in an understandable, polite, and friendly manner, both written and verbal desire to grow and learn new technologies

● Team spirit

📌 IT support (Gurugram)
🏢 Stemz Healthcare
📍 Gurugram