We are looking for a highly motivated and detail-oriented Jr Customer Service Executive to join our team in the Service Delivery - Platform Planning & Network Design department. The ideal candidate will have 2-5 years of experience and work under direct supervision, responsible for day-to-day platform and network planning operations.

Roles and Responsibility
- Maintain daily activities and routines to ensure smooth operation.
- Ensure SLAs are achieved and proactively maintain them to meet company standards.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Develop and implement process improvements to increase efficiency and productivity.
- Provide excellent customer service to internal stakeholders and external customers.




- Analyze data and metrics to identify trends and areas for improvement.

Job Requirements
- Strong understanding of platform planning and network design principles.
- Excellent communication and interpersonal skills.
- Ability to work in a quick-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Experience with customer service tools and software.
- Ability to maintain confidentiality and handle sensitive information.
- Company name: Tata Communications Ltd.
- Industry: IT Services & Consulting.

📌 Jr Customer Service Executive- Service Delivery (Chennai)
🏢 Tata Communications
📍 Chennai