Purpose/Objective

To establish, implement, and govern standardized Soft Services frameworks across all Group locations, ensuring consistent service delivery, customer experience, compliance, and operational excellence.
The role will drive standardization of housekeeping, pest control, hospitality, pantry, mailroom, workplace experience, and related IFM services through uniform policies, SOPs, service levels, audit mechanisms, and performance metrics while optimizing costs and enhancing workplace quality across the Group.

Key Responsibilities of Role
- Lead deployment of common operating procedures and service delivery models across business units and sites.
- Ensure consistent service quality, manpower deployment, consumable specifications, and performance standards Service Governance & Compliance- Establish governance mechanisms to monitor adherence to approved soft service standards.
- Conduct periodic audits, service assessments, and compliance reviews across locations.




- Drive CAPA closure for identified gaps and non-conformities Vendor Management & Service Partner Standardization- Develop standardized scopes of work, SLAs, KPIs, and contract templates for soft service providers.
- Define vendor performance evaluation and governance frameworks to ensure service excellence.
- Support strategic sourcing and vendor consolidation initiatives.
Workplace Experience Enhancement- Lead initiatives to enhance employee and visitor experience across Group facilities.
- Standardize hospitality protocols, front-office operations, conference room services, and customer service practices.
Performance Monitoring & Analytics- Establish Group-wide dashboards and MIS for monitoring service quality, audit scores, complaint trends, and customer satisfaction metrics.
- Analyze service performance data and identify continuous improvement opportunities Cost Optimization & Operational Efficiency- Drive productivity improvement and cost optimization initiatives through standardization o

📌 Lead-Soft Services-IFM Standardization (Ahmedabad)
🏢 Adani Group
📍 Ahmedabad