- Handle service calls, complaints, and schedule technicians.
- Maintain CRM records and customer databases on a daily basis.
- Follow up on service completion and payments.
- Generate daily, weekly, and monthly service reports and daily reporting.
- Collect customer feedback and suggest improvements.
- Support AMC campaigns and coordinate with internal teams.
- Bring the issues related to the map routing and service team to management’s attention at the right time.
- Quarterly self-performance review.