? Fintech company focused on providing secure and convenient digital payment solutions for teenagers. The platform offers numberless prepaid cards and a UPI-based digital wallet, enabling teenagers to make transactions under parental guidance while encouraging financial awareness and responsible money management.
- ? Job Responsibilities Manage incoming customer chats and emails efficiently and professionally.
- Understand customer requirements, clarify concerns, and provide appropriate solutions.
- Handle customer complaints and resolve issues within defined timelines.
- Escalate complex or unresolved issues to the relevant internal teams.
- Maintain transparent and professional communication with customers.
- Build strong customer relationships and ensure a positive customer experience.
- Handle multiple chats, emails,
and calls simultaneously while maintaining accuracy and quality.
- ? Required Skills Excellent verbal and written communication skills.
- Strong communication skills in English and Hindi.
- Valuable problem-solving and analytical abilities.
- Basic troubleshooting knowledge.
- Ability to multitask and manage multiple customer interactions.
- Customer-focused approach with patience and empathy.
- Good interpersonal and relationship-building skills.
- Ability to work effectively in a fast-paced fintech environment.
- ? Preferred Profile Fresher to 2 years of experience in Customer Support / Customer Service / BPO / FinTech / Banking Support.
- Minimum 6 months of relevant experience is preferred.
- Candidates with strong communication and customer-handling skills are encouraged to apply.
? Interested candidates can reach out to HR Sangeetha: ? 91 64 144 47 7
If you know someone who may be a good fit, please feel free to share this opportunity with Hr.