- Responsible for managing the telesales team and assisting junior staff
- Set process, training telesales team and daily reporting
- Writing sales scripts and customer answer sheets
- Implementing sales strategies
- Monitoring the performance of telesales team
- Setting daily, weekly and monthly sales target
- Setting daily calling target
- Maintaining customer relationship
- Handling customer complaints
- Compiling and presenting sales reports
- Lead / Prospect Generation
- Generating Appointments through telesales team for field sales
- Tele calling - for Customer Feedback, Testimonial ,Business Generation
- Positive understanding of CRM software.