Roles and Responsibility
- Manage and oversee the collections process to ensure timely recovery of outstanding debts.
- Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.
- Collaborate with internal teams to resolve customer complaints and disputes.
- Analyze and report on collection performance metrics to identify areas for improvement.
- Train and guide junior team members to enhance their skills and knowledge.
- Foster a culture of professionalism and respect within the team.

Job Requirements
- Proven experience in collections or a related field, with a minimum of 2 years in a leadership role.
- Strong knowledge of collections principles, practices, and regulations.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Robust analytical and reporting skills, with attention to detail and accuracy.
- Experience with CRM software and other relevant tools.

📌 Team Lead (Gurugram)
🏢 Next Hire Solution
📍 Gurugram