The RightFax Engineer is responsible for administration, support, and maintenance of the RightFax workplace, including fax servers, services, integrations, and fax workflows.
This role ensures reliable fax transmission, queue management, system performance, and integration with enterprise systems, minimizing business disruption.
Key Responsibilities
RightFax Platform Administration
Administer and support:
RightFax servers and services
Fax channels, boards, and configurations
Monitor:
System health
Fax queues and processing status
Ensure high availability of fax services
Fax Queue & Job Management
Monitor and manage:
Inbound and outbound fax queues
Troubleshoot:
Stuck or failed fax jobs
Delayed transmissions
Perform queue cleanup and reprocessing as required
Incident Troubleshooting & Resolution
Act as L2/L3 resolver for:
Fax send/receive failures
Busy signals, line issues, and transmission errors
Fax routing and delivery failures
Perform root cause analysis for recurring issues
Analyze logs and system events for diagnostics
Manage:
User accounts and permissions
Fax numbers and routing rules
Configure:
Cover sheets
Fax templates and workflows
Server & Service Maintenance
Monitor and maintain:
RightFax services and dependencies
Windows server hosting RightFax
Perform:
Service restarts
Health checks
Coordinate patching activities (with infra teams)
Performance & Capacity Management
Monitor:
Fax channel utilization
System performance (CPU, memory)
Optimize:
Fax throughput
Load distribution
Identify and resolve bottlenecks