The opportunity

The Tech Relationship Manager (TRM) is responsible for end‑to‑end technical delivery, production stability, and performance management of NPCI payment products across assigned banking partners. The role blends technology, operations, business analysis, project management, and client relationship management, ensuring seamless onboarding, certification, production rollout, and continuous system optimization. The Tech RM serves as the single point of technical ownership for partner banks and plays a critical role in driving technology projects, ensuring regulatory compliance, maintaining platform resilience, and supporting the growth and stability of multiple NPCI products.

Job Responsibilities

1. End‑to‑End Project & Technical Delivery
§ Own the full lifecycle of bank integrations: onboarding, certification, production rollout, and post‑production validation.
§ Drive requirement understanding and alignment through TSDs, BRDs, FRDs, and Operational Circulars.
§ Lead technical discussions with bank teams and ensure solution design alignment.
§ Manage UAT,



pre‑production readiness, internal sanity testing, and rollout planning (CUG → Full scale).
§ Track dependencies, risks, timelines, and milestones using structured project plans and trackers.
§ Coordinate closely with internal Product, Technology, Operations, Network, and Certification teams to ensure smooth delivery.

2. Client & Relationship Management

§ Act as the primary technical interface for partner banks across all NPCI products.
§ Build and manage solid relationships with bank IT, operations, and senior stakeholders.
§ Drive daily coordination and project execution with Bank Technology teams, TSPs, and ASPs.
§ Conduct structured monthly performance and governance reviews covering projects, stability, and growth

3. Production Stability, Performance & Incident Management
§ Monitor transaction performance, error codes, and decline trends (TD / BD metrics).
§ Ensure adherence to NPCI performa

📌 Tech Relationship Management (Delhi)
🏢 National Payments Corporation Of India (NPCI)
📍 Delhi