Position:
Front Office Manager

Category:
Department Head / Executive

Reporting To:
General Manager

Key Responsibilities

• Ensure prompt, courteous, qualified, and accurate service to all guests.

• Responsible for proper yield management of room inventory to achieve desired profitability

• Responsible for the preparation of capital and operational budgets for his department.

• Recommend improvements in operational methods, equipment, and staffing as per business requirements.

• Ensure the safety and security of guest belongings, including those in guest rooms, luggage rooms, and guest lockers.

• Ensure guest room folios are accurately maintained and payments are collected as per approved billing instructions.

• Ensure compliance with all applicable statutory and regulatory requirements, including guest arrival and departure reports, C-Forms, and other required documentation.

• Maintain guest privacy, safety, and security at all times within the hotel premises.





• Build and maintain strong relationships with existing and prospective clients and actively pursue new business opportunities.

• Ensure all departmental records and documents are maintained as per management standards.

• Control group and individual reservations to maximize occupancy and revenue.

• Coordinate closely with the Sales Department for business development and sales promotion activities.

• Ensure all hotel policies, procedures, and operational standards are consistently followed.

• Monitor and control day-to-day credit extended to guests.

• Maintain effective coordination with other departments to ensure overall guest satisfaction.

• Set high standards of performance, grooming, discipline, and attendance within the department through consistent supervision.

• Ensure regular follow-up and proper maintenance of guest history and preferences.

• Follow up on new and pending maintenance requirements in coordination with the concerned departments.

• Conduct regular sales calls and

📌 Front Office Manager (Puducherry)
🏢 Hidesign Hotels - The Promenade and Le Dupleix
📍 Puducherry