Job Title: Customer Service Executive (English, Hindi & Malayalam)

Company: Watch Your Health
Job Type: Full-time
Location: Thane, Mumbai
Work Mode: Work from Office
Salary: ₹20,000 – ₹30,000 per month
Weekly Off: Sunday + 1st & 3rd Saturday

About the Role:

WatchYourHealth.com Pvt. Ltd. is looking for enthusiastic and customer-focused Customer Service Executives to join our Diabetes Helpline Team. The role involves providing post-sales support to patients using Continuous Glucose Monitoring Systems (CGMS) and ensuring a seamless customer experience through calls, emails, and chat support.

Key Responsibilities:
- Handle inbound customer calls, emails, and chat queries professionally.
- Assist customers with document verification and related queries.
- Resolve product-related questions and provide accurate information.
- Guide patients on post-sales support for CGMS devices.
- Maintain complete and accurate records of customer interactions.
- Coordinate with internal teams to ensure timely resolution of customer concerns.




- Deliver exceptional customer service while maintaining quality standards and customer satisfaction.

Process Details:

Process Type: Blended (Voice, Email & Chat)

Industry: Healthcare / Medical Devices
- Work with a leading pharmaceutical company that manufactures advanced medical devices, including Continuous Glucose Monitoring Systems (CGMS), pacemakers, and brain therapy devices.
- Be part of the dedicated after-sales customer care team supporting patients across India.

Educational Qualifications:

Candidates from healthcare or science backgrounds are preferred.
- Bachelor's / Master's Degree in Science
- B.Pharm / M.Pharm
- B.Sc./M.Sc. in Nutrition / Dietetics
- BPT / MPT – Physiotherapy
- Bachelor's / Master's in Psychology
- Other relevant healthcare or life-science qualifications may also be considered.

Mandatory Skills:
- Fluent Malayalam – Mandatory
- Valuable command of English and Hindi
- Excellent verbal communication and interperson

📌 Customer Service Executive (Thane)
🏢 Watchyourhealth.com India Private
📍 Thane