To be filled up as per the requirement of the Division / unit / function / / territory
Basic Information
Position Title/Designation: Executive
JD Code: shb/ind/dept/001
Job Family: Business Support
Department: Diagnostics
Role Details: To be filled up as per the requirement of the Division / unit / function / / territory
Grade: B2
Reporting To: Head - Operations Hospitality
Division: Unit
Unit: INDORE
Location Details
*Please mention the correct office location of the Role selected above and fill in the other geographic details*
Base Location (City): Indore
Job Holder Specifications
Qualification
Basic Qualification / Education / Vocational Training
Graduation in any discipline
Advanced Qualification / Certification / Specialist Training
Graduation/Masters
Experience
- Minimum Experience: 2 years
- Specific / Relevant Experience: Experience of working with NABH or JCI accredited hospital
Competencies
Functional Skills and Capabilities
- Relationship Management
- Knowledge of all processes related to patients
- Well aware about room charges,
facilities and hospital specialties
- Knowledge of various specialities
Behavioural
- Courteous and empathetic
- Good health, fitness and stamina
- Understanding the criticality of work
- Strictly procedure oriented
- Problem Solving ability
- Integrity and Honesty
- Interpersonal skills
- Convincing ability
- Mental Awareness
- Multitasking
Objective
To manage OPD and diagnostics facility by ensuring timely completion of consultation and procedure.
Key Responsibilities
OPD Coordination
- Daily reporting from OPD Executive
- Duty allocation
- Training and grooming of team members
- Interacting with Doctors and resolving their issues
- Escalate responsible issues
- Deal with grievances raised by customers
- Ensuring that customer s time is utilized efficiently.
- Ensuring coordination between OPD and Diagnostics
- Involvement in Internal marketing
- Checking whether all the OPD registers and data of foo