Role & responsibilities
- Handle US vendor calls, emails, and text messages.
- Convey accurate and relevant information to clients and other stakeholders.
- Manage the lifecycle of order requests within defined timelines as per SOPs.
- Resolve client/vendor queries over calls and manage the order queue as per SLA.
- Manage and improve team performance through performance monitoring, problem resolution, system audits and quality assurance checks.
- Provided career development opportunities and mentor team members to ensure consistent success in meeting and exceeding aggressive goals.
- Present monthly performance reports and recommendations each month.

Preferred candidate profile
- Flexible to work in US shift schedules, with prior US shift experience preferred.
- A Graduate with Minimum 3 plus years of team handling Experience in an international KPO / BPO Process would be preferred.
- Excellent oral and written communication skills for international interactions.
- Strong skills in handling emails, text messages, and multitasking.
- Comfortable working from the office location.
- Proactive problem solver with the ability to understand and interpret client requirements.

📌 Client Support Manager (Kolkata)
🏢 Archetive Solutions
📍 Kolkata