Job Summary

We are looking for an experienced Customer Support Engineer (L2) to provide end-user IT support and ensure seamless operations across enterprise environments. The role involves supporting Windows systems, Microsoft 365, Active Directory, networking, CCTV, EPABX/IP Telephony, biometric systems, and IT asset management while delivering exceptional customer service.

The ideal candidate should possess solid troubleshooting skills, excellent customer handling abilities, and experience supporting enterprise IT infrastructure in a fast-paced environment.

Location: Andheri (East), Mumbai

Department: IT Infrastructure

Employment Type: Yearly Contract Basis

Experience: 1-6 Years

Working Days: Monday to Saturday (2nd 4th Saturday Off)

Shift: Rotational Shift between 8:00 AM and 8:00 PM
Key Responsibilities
End User Customer Support
- Provide L2 support for end-user issues related to desktops, laptops, operating systems, and business applications.
- Troubleshoot Windows 10/11, Microsoft Office 365, Outlook, and Microsoft Teams issues.
- Resolve Outlook OST/PST, mail profile,



synchronization, and email-related issues.
- Deliver timely support while ensuring a high level of customer satisfaction.
Active Directory Access Management
- Create, modify, and delete user accounts in Active Directory.
- Perform password resets, account unlocks, and Group Policy troubleshooting.
- Manage user permissions, shared folders, and printer access.
Network Connectivity Support
- Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP-related issues.
- Coordinate with internal networking teams and Internet Service Providers (ISPs) for issue resolution.
- Support users with connectivity-related incidents.
CCTV Support
- Install, configure, and troubleshoot CCTV cameras.
- Configure DVR/NVR systems and resolve camera connectivity and storage issues.
- Coordinate with vendors for maintenance and hardware support.
EPABX IP Telephony
- Configure and troubleshoot EPABX and IP Telep

📌 Customer Support Engineer- (Mumbai)
🏢 Swan Solutions
📍 Mumbai