Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:
- Lead end-to-end operations for assigned business area(s), ensuring achievement of service, quality, productivity, financial, and people metrics
- Anticipate business and customer needs, proactively identifying risks, opportunities, and solutions to drive operational excellence
- Serve as the primary point of contact for senior stakeholders and business partners, building trusted relationships and influencing strategic decisions




- Provide subject matter expertise on complex operational, quality, workforce, and business challenges, driving timely resolution and sustainable outcomes
- Analyze performance trends, operational data, and business metrics to identify improvement opportunities and implement innovative solutions
- Lead strategic initiatives, projects, and cross-functional programs that enhance efficiency, quality, customer experience, and business results
- Forecast workload, staffing, and resource requirements, ensuring optimal utilization and alignment with business objectives
- Evaluate existing processes, policies, and operational practices, and authorize or recommend appropriate process deviations and improvements where necessary
- Drive a culture of accountability, continuous improvement, innovation, and operational excellence across teams
- Manage stakeholder communication by providing insights, recommendations, and updates on critical business issue

📌 Service Delivery Leader (Hyderabad)
🏢 Optum
📍 Hyderabad