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As Manager, Customer Engagement Program Enablement, you will lead engagement, enablement, and content strategy for ATE in India, driving measurable behavior change through strategic program launches, customer education, and data-informed interventions across multiple channels and audience segments.

You will be embedded alongside stakeholders launching recent programs in-region, growing adoption, owning the end-to-end engagement strategy from planning through execution and measurement. You re a leader who moves fast, delivers at a high standard, and builds trust quickly with cross-functional partners. You wont wait for a playbook, youll write it.

Key Responsibilities
- Develop and execute engagement strategy aligned to program goals and customer journey stages
- Partner with product, program, and policy teams to launch new services and capabilities, owning engagement from planning through steady-state adoption
- Create targeted, actionable content across multiple formats (written, visual, video)




- Design and deliver enablement or learning interventions that build customer self-sufficiency
- Build scalable processes that improve operational efficiency and cross-functional collaboration
- Gather and synthesize customer insights to inform the content strategy and program decisions
- Manage internal communication platforms and engagement channels to ensure consistent, targeted messaging aligned to business goals
- Measure effectiveness through data; report outcomes to leadership and adjust accordingly
- Manage stakeholder relationships and external agency partners
- Develop new approaches, tools, and processes to maximize engagement and continuously raise the bar

Required Skills Qualifications
- 7+ years of experience in customer engagement, enablement, product marketing, or program communications at enterprise scale
- Proven track record of leading end-to-end engagement strategies for product or service launches
- Exceptional written and verbal communication skills -

📌 Manager, Customer Engagement (Bengaluru)
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru