We are looking for enthusiastic and customer-focused
Customer Experience Advisors
to join our Operations team handling an
International Voice Process
.
The ideal candidate should have strong communication skills, a customer-first approach, and the ability to handle customer queries professionally and empathetically. Both
Freshers and candidates with relevant BPO/Operations experience
are welcome to apply.
Job Title: Customer Experience Advisor
Location:
Hyderabad, Telangana
Department:
Operations International Voice Process
Reporting To:
Team Leader
Experience:
Freshers & Experienced Candidates
Employment Type:
Full-Time
Key Responsibilities
- Handle customer queries and concerns over calls as per defined processes.
- Deliver a consistent, professional, and high-quality customer experience.
- Understand customer requirements and provide accurate and timely resolutions.
- Resolve customer concerns efficiently and escalate complex issues to the appropriate team when required.
- Follow defined
SOPs, processes, and quality standards
.
- Accurately capture and maintain customer information and interaction details.
- Ensure proper documentation of customer interactions and resolutions.
- Meet defined
productivity, quality, and customer satisfaction targets
.
- Adhere to assigned schedules, attendance, and process requirements.
Required Skills & Qualifications
- Undergraduate or Graduate in any discipline.
- Freshers are welcome to apply.
- Candidates with
6+ months of relevant experience in BPO/Operations/Customer Service
are preferred for experienced positions.
- Excellent
verbal and written communication skills
.
- Strong customer-handling and interpersonal skills.
- Ability to listen actively, understand customer concerns, and provide appropriate solutions.
- Positive problem-solving and decision-making abilities.
- Ability to accurately capture customer details and maintain documentation.
- Comfortable working in a
fast-paced, target-driven environm