Knowledge and Experience Required
- Ability to respond timely to end users and resolve issues.
- Excellent customer service, high levels of communication and the ability to managing problems through to completion.
- Experience supporting Windows 10/11 environments as we have now migrated to Windows 11 globally.
- Excellent working knowledge of core Microsoft products; Word, Excel, PowerPoint, Outlook, Edge etc
- Office 365 experience User Account Management & Troubleshooting
- Working knowledge of Windows Server, Microsoft Active Directory and its associated tools.
- Experience supporting remote access systems including MFA and VPN connections.
- Demonstrable commitment to quality, service and problem management.
- Knowledge of Microsoft Azure
- Knowledge of Sharepoint
- Knowledge of AV systems, such as Crestron and Cisco
- Knowledge of Endpoint Manger (Intune), SCCM, Auto Pilot
- Knowledge of the Private Equity industry is a nice-to-have but not essential as training will be provided.
- Knowledge and experience of ITIL
- GCSEs or equivalent
- Qualified qualifications preferably some formal IT training
- ITIL certification desirable but not essential
- Any Microsoft qualifications in Microsoft Azure, Office 365 or other