*Key Responsibilities*
- Handle inbound and outbound calls for policy renewals.
- Explain renewal procedures, premium payment options, and policy benefits to customers.
- Follow up on pending renewals and ensure timely policy closures.
- Address customer queries related to policy status, payments, and renewals.
- Maintain accurate customer records and update CRM systems regularly.
- Meet daily, weekly, and monthly renewal and retention targets.
- Ensure adherence to company policies and regulatory guidelines.
- Coordinate with internal teams to resolve customer issues efficiently.
- Share customer feedback and suggest process improvements to management.

*Required Skills & Competencies*

Functional Skills
- Strong customer service and tele calling skills.
- Excellent verbal communication and active listening skills.
- Valuable negotiation and convincing abilities.




- Ability to handle customer objections and concerns effectively.
- Target-driven and performance-oriented approach.

Behavioral Skills
- Customer-focused and service-oriented mindset.
- Patience and empathy while dealing with customers.
- Good time management and organizational skills.
- Ability to work under pressure in a fast-paced environment.
- Strong teamwork and interpersonal skills.
- Adaptable with a problem-solving approach.

Technology Skills
- Basic knowledge of CRM and call center applications.
- Working knowledge of MS Excel and MS Word.
- Basic understanding of policy administration systems.

*Eligibility Criteria*
- Graduate in any discipline.
- Candidates from Commerce or Business Administration backgrounds preferred.

📌 Associate – Renewals Voice Process (Bengaluru)
🏢 Link Talent Management Services
📍 Bengaluru