Position: Chat Support Executive / Chat Guy
Location: Mohali / Remote
Shift: Australian Shift – 4:00 AM onwards
Employment Type: Full-Time
About the Role
We are looking for a Chat Support Executive to handle customer queries through online chat and provide quick, skilled, and helpful responses to Australian customers.
Key Responsibilities
- Handle customer queries through live chat.
- Respond to customers professionally and promptly.
- Understand customer requirements and provide accurate information.
- Assist customers with product, order, delivery, and general enquiries.
- Escalate complex issues to the relevant team.
- Maintain proper records of customer conversations.
- Follow company processes and communication guidelines.
- Ensure a positive customer experience.
Requirements
- Good English communication and typing skills.
- Basic computer knowledge.
- Ability to communicate professionally with customers.
- Good attention to detail.
- Ability to work independently and as part of a team.
- Comfortable working in an early-morning Australian shift starting from 4:00 AM onwards.
What We Offer
- Complete training before handling customers independently.
- Supportive working environment.
- Opportunity to develop customer service and communication skills.
- Stable full-time employment.
- Growth opportunities based on performance.
Ideal Candidate
Someone who is:
- Friendly and customer-focused
- Quick at typing and responding
- Patient and calm with customers
- Willing to learn
- Comfortable working early-morning shifts